Terms of Service

Effective Date: March 25, 2026  |  Last Updated: March 25, 2026

1. Acceptance of Terms

Welcome to Pizza Luce ("Company," "we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Customer," or "you") and Pizza Luce, governing your access to and use of our website located at pizzasluces.click (the "Website"), as well as any related services, features, content, and functionality offered through or in connection with the Website, including online food ordering, delivery arrangements, and customer account management.

By accessing the Website, creating an account, placing an order, or otherwise interacting with our digital or physical services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you are using the Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case "you" and "your" shall refer to that entity.

If you are under the age of 13, you may not use this Website. Users between the ages of 13 and 18 must have the consent of a parent or legal guardian to use our services. By using this Website, you represent and warrant that you meet the applicable age requirements.

2. About Pizza Luce

Pizza Luce is a food service business operating in the United States. We offer a variety of food and beverage products, including but not limited to pizzas, appetizers, salads, sandwiches, desserts, and beverages. Our services are offered both online through our Website and at our physical locations.

For all inquiries, please contact us using the information below:

3. Description of Services

Pizza Luce offers the following services through its Website and affiliated locations:

• Online Food Ordering: Customers may browse our digital menu, customize their food selections, and place orders for pickup or delivery through the Website.
• Delivery Services: Where available, we offer delivery of food and beverages to addresses within our designated delivery zones. Delivery availability, timeframes, and fees may vary by location and are subject to change without prior notice.
• Catering and Group Orders: We offer catering services for events, corporate gatherings, and other occasions. Catering orders are subject to additional terms that will be provided at the time of booking.
• Loyalty and Rewards Programs: From time to time, we may offer loyalty programs, rewards points, or promotional discounts. These programs are governed by separate terms made available at the time of enrollment.
• Customer Account Services: Users may create accounts on our Website to manage orders, track delivery status, save payment methods, and access personalized features.
• Promotional Content: We may offer coupons, discount codes, and special promotions accessible through the Website or via electronic communication. Promotional offers are subject to availability and may be modified or revoked at any time.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

4. User Obligations and Prohibited Activities

4.1 User Obligations

By using our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security and confidentiality of your account credentials, including your username and password.
• Notify us immediately if you suspect any unauthorized use of your account or any other breach of security.
• Use the Website only for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of our services.
• Be responsible for all activities that occur under your account, whether or not you authorized such activity.
• Ensure that any order placed through your account is authorized and that payment information provided is valid and belongs to you.

4.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Using the Website for any fraudulent, deceptive, or unlawful purpose, including but not limited to submitting false orders or using stolen payment information.
• Impersonating any person or entity, or falsely claiming an affiliation with any person or entity, including Pizza Luce employees or representatives.
• Attempting to gain unauthorized access to our servers, databases, systems, or any related infrastructure.
• Uploading or transmitting viruses, malware, or any other malicious code that may damage, disable, or impair the proper functioning of the Website.
• Scraping, crawling, or using automated tools to access or collect data from the Website without our express written consent.
• Interfering with or disrupting the integrity or performance of the Website or the data contained therein.
• Using the Website to send unsolicited commercial communications (spam) to other users or third parties.
• Reproducing, duplicating, copying, selling, or exploiting any portion of the Website or its content for commercial purposes without our express written permission.
• Harassing, abusing, threatening, or otherwise causing harm to other users, our staff, or any third party in connection with your use of our services.
• Circumventing or attempting to circumvent any security or authentication measures implemented by us.
• Submitting false or misleading reviews, ratings, or feedback about our products or services.

We reserve the right to terminate or suspend your account and access to our services immediately, without notice or liability, if we determine, in our sole discretion, that you have violated any of these prohibitions.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected food and/or beverage items at the stated price. All orders are subject to our acceptance and confirmation. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.

5.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to applicable taxes and fees. Prices may vary by location. We reserve the right to modify pricing at any time without prior notice; however, you will be charged the price displayed at the time your order is confirmed.

5.3 Payment Terms

We accept major forms of electronic payment, including credit cards, debit cards, and other payment methods as displayed at checkout. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided.
• The payment information you provide is accurate and complete.
• You authorize us to charge the applicable amount to your payment method.

We use industry-standard encryption and security measures to protect your payment information. However, we cannot guarantee the absolute security of any information transmitted through the Internet.

5.4 Taxes

Applicable sales taxes and fees will be calculated and added to your order total at checkout in accordance with federal, state, and local tax laws. You are responsible for paying all applicable taxes associated with your purchase.

5.5 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you experience an issue with your order—such as receiving the wrong items, missing items, or a quality concern—please contact us at [email protected] within a reasonable time after receiving your order. We will review your concern and, at our sole discretion, may offer a refund, credit, or replacement as appropriate. Refunds, where applicable, will be processed to the original payment method within a commercially reasonable timeframe.

6. Intellectual Property Rights

All content, materials, and intellectual property available on or through the Website, including but not limited to text, graphics, logos, images, photographs, audio and video clips, digital downloads, data compilations, and software, are the property of Pizza Luce or its licensors and are protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and other applicable statutes.

The Pizza Luce name, logo, and all related product and service names, designs, and slogans are trademarks or service marks of Pizza Luce or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial purposes in accordance with these Terms. You must not:

• Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as incidental to ordinary browsing.
• Delete or alter any copyright, trademark, or other proprietary notices from copies of materials from the Website.
• Access or use any part of the Website or its services for any commercial purpose without our express written consent.

Any content you submit to us, including reviews, comments, feedback, or other communications ("User Content"), grants Pizza Luce a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any medium. You represent and warrant that you own or otherwise control all rights in the User Content you submit, and that such content does not violate any applicable law or infringe the rights of any third party.

7. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES PROVIDED BY PIZZA LUCE ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES ARISING OUT OF COURSE OF DEALING OR COURSE OF PERFORMANCE.
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, RELIABILITY, CURRENTNESS, OR TIMELINESS OF ANY CONTENT ON THE WEBSITE, INCLUDING MENU INFORMATION, PRICING, AND NUTRITIONAL DATA.

Menu items, ingredients, and nutritional information are provided for general informational purposes only and may not reflect current availability or preparation methods. Customers with food allergies or dietary restrictions are strongly advised to contact us directly at [email protected] before placing an order. We cannot guarantee that any menu item is free from allergens, and we are not responsible for adverse reactions resulting from undisclosed allergies or dietary restrictions.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, OR DATA.
• LOSS OF GOODWILL OR REPUTATION.
• COSTS OF SUBSTITUTE GOODS OR SERVICES.
• ANY PERSONAL INJURY, PROPERTY DAMAGE, OR DEATH ARISING FROM YOUR USE OF OUR SERVICES.
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN.
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE AND SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation.
• Your use of the Website or services in a manner not authorized by these Terms.
• Your User Content, including any claim that your User Content infringes the intellectual property or other rights of any third party.
• Your violation of any third party's rights, including but not limited to privacy, publicity, or intellectual property rights.
• Any fraudulent, deceptive, or malicious activity carried out by you through our Website or services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent.

10. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Pizza Luce's principal place of business is located, without regard to its conflict of law provisions.

These Terms are further subject to applicable federal laws, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) with respect to consumer protection, the Electronic Communications Privacy Act, and, where applicable, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for residents of California.

You agree that any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts. If you are a consumer located in a jurisdiction that does not permit mandatory forum selection, the foregoing paragraph shall not apply to you, and the applicable jurisdiction shall be determined in accordance with the law of your place of residence.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal legal proceeding, we encourage you to contact us first to seek an informal resolution. Most concerns can be resolved quickly and to your satisfaction by reaching out to our customer service team at [email protected]. We will make a good faith effort to resolve any dispute informally within thirty (30) days of receiving your written notice describing the nature of the dispute and the relief sought.

11.2 Binding Arbitration

If informal resolution is unsuccessful, and to the fullest extent permitted by applicable law, you and Pizza Luce agree that any dispute, claim, or controversy arising out of or relating to these Terms, or the breach, termination, enforcement, interpretation, or validity thereof, or your use of the Website and services, shall be resolved exclusively by binding individual arbitration administered by a recognized arbitration organization under its then-current rules, rather than in court.

You understand that by agreeing to arbitration:

• You are waiving your right to a jury trial.
• You are waiving your right to participate in a class action lawsuit or class-wide arbitration.
• Discovery and appeal rights may be more limited in arbitration than in court.

11.3 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

11.4 Exceptions

Notwithstanding the arbitration agreement above, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Luce. These links are provided for your convenience only and do not constitute an endorsement by us of any third-party website, product, service, or content. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policy of any third-party website or service you visit. Your use of any third-party website or service is at your own risk and subject to the terms and conditions of such third party.

13. Privacy and Data Collection

Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with the Website and services is governed by our Privacy Policy, available on the Website. By using our Website, you consent to our collection and use of your personal information as described in the Privacy Policy.

For residents of California, additional rights are available to you under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of personal information. Please refer to our Privacy Policy for detailed information about how to exercise these rights.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or maintain an account with us. We reserve the right to suspend or terminate your access to the Website and services, in whole or in part, at any time and for any reason, including but not limited to:

• Your breach of any provision of these Terms.
• Your engagement in any conduct that we determine, in our sole discretion, to be harmful to other users, third parties, our business, or our reputation.
• A request by law enforcement or other government authority.
• Discontinuation or material modification of the Website or services.
• Unexpected technical or security issues.

Upon termination of your account or access rights, your right to use the Website shall immediately cease. Termination of your account does not relieve you of any obligations incurred prior to termination. Any provisions of these Terms that by their nature should survive termination—including but not limited to intellectual property provisions, disclaimers, limitations of liability, indemnification, and dispute resolution—shall survive termination.

You may also terminate your account at any time by contacting us at [email protected] and requesting account deletion. Account deletion may result in the permanent loss of your order history, saved preferences, and any accumulated loyalty points or credits.

15. Changes to Terms

We reserve the right to revise and update these Terms of Service at any time, in our sole discretion. All changes are effective immediately upon posting to the Website, unless we specify a later effective date. The "Last Updated" date at the top of this page will be revised accordingly.

We will make commercially reasonable efforts to provide notice of material changes to these Terms, which may include posting a notice on the Website, sending an email to the address associated with your account, or other means of communication. However, it is your responsibility to review these Terms periodically for any changes.

Your continued use of the Website and services following the posting of revised Terms constitutes your acceptance of and agreement to such changes. If you do not agree to the revised Terms, you must stop using the Website and services immediately and, if applicable, request deletion of your account.

16. Severability

If any provision of these Terms of Service is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, void, or unenforceable, such provision shall be deemed severed from these Terms and shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect. In such case, the severed provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, while preserving the original intent of the parties to the greatest extent possible.

The failure of Pizza Luce to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. A waiver of any right or provision shall be effective only if in writing and signed by an authorized representative of Pizza Luce.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies or agreements expressly incorporated herein by reference, constitute the entire agreement between you and Pizza Luce with respect to your use of the Website and services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, relating to the same subject matter.

No amendment, modification, or waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of Pizza Luce, except for changes we make pursuant to the "Changes to Terms" section above.

18. Force Majeure

Pizza Luce shall not be liable for any failure or delay in performance under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, fire, flood, earthquake, governmental actions or regulations, labor disputes, supply chain disruptions, internet or telecommunications failures, or any other event or circumstance beyond our reasonable control (collectively, "Force Majeure Events").

In the event of a Force Majeure Event, we will make commercially reasonable efforts to notify you and to resume performance as soon as reasonably practicable. Our obligations under these Terms will be suspended for the duration of the Force Majeure Event to the extent that performance is prevented or delayed thereby.

19. Accessibility

Pizza Luce is committed to ensuring that its Website and services are accessible to all individuals, including those with disabilities, in compliance with applicable accessibility laws and standards, including the Americans with Disabilities Act (ADA) and relevant guidelines under Section 508 of the Rehabilitation Act. If you experience any accessibility barriers while using our Website, please contact us at [email protected] so that we may assist you and work to address any accessibility issues.

20. Contact Information

If you have any questions, concerns, complaints, or feedback regarding these Terms of Service or your use of our Website and services, please do not hesitate to contact us using the information below. We are committed to responding to your inquiries in a timely and professional manner.